Privacy Policy
At Ecobaggo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services.
Introduction
Wenzhou Jiarong International Trading Co., Ltd. (operating as "Ecobaggo") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, use our services, or engage with us for business purposes, and tells you about your privacy rights and how the law protects you.
Information We Collect
Personal Information
- Contact details (name, email address, phone number, company name)
- Business information (industry, company size, purchasing requirements)
- Shipping and billing addresses
- Communication preferences and inquiry details
Technical Information
- IP address, browser type and version, time zone setting
- Device information and operating system
- Website usage data and page interaction information
How We Use Your Information
Business Operations
- Process inquiries and provide quotations
- Fulfill orders and manage logistics
- Provide customer support and after-sales service
- Maintain business relationships
Communication & Marketing
- Send product updates and industry news
- Share promotional offers and catalogs
- Conduct market research and surveys
- Improve our services based on feedback
Sharing & Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted logistics partners, payment processors, and IT service providers who assist in our operations
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, property, or safety, or that of our customers or others
- With Your Consent: Any other disclosure with your explicit permission
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies help us:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Provide relevant content
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:
- The nature of our business relationship
- Legal and regulatory requirements
- Business and operational needs
- Dispute resolution and legal proceedings
Your Rights
Access & Control
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for processing
Communication Preferences
- Opt-out of marketing communications
- Update communication preferences
- Object to certain data processing
- Request data portability
International Data Transfers
As a global business serving customers in over 40 countries, we may transfer your personal information across international borders. When we do so, we ensure appropriate safeguards are in place to protect your data, including:
- Adherence to applicable data protection regulations
- Standard contractual clauses with service providers
- Transfers only to countries with adequate protection levels
- Your explicit consent where required
Third-Party Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Ecobaggo through our own channels and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Obtain your consent where required by law
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT - Privacy Request" in your subject line.